Shipping policy
Shipping Policy
Thank you for shopping with us. We aim to make your ordering and delivery experience as smooth and reliable as possible.
Shipping Destinations
We currently ship to customers across:
- United Kingdom
- Europe
- Asia
Delivery availability may vary depending on the destination and local shipping restrictions.
Processing & Delivery Times
Orders are processed as quickly as possible once payment has been successfully received.
Our standard delivery time is typically 7–10 business days from the date your order is dispatched.
Please note that business days exclude weekends and public holidays.
Delivery times are estimates and may occasionally be affected by factors outside our control, including customs clearance, courier delays, adverse weather, public holidays, or exceptionally busy periods.
Shipping Costs
We offer FREE standard shipping on all orders over £50.00.
For orders below £50.00, the applicable shipping charge will be displayed at checkout before payment is completed.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow a short period for tracking information to become active after receiving your shipping confirmation.
International Orders & Customs
For orders being delivered outside the country of dispatch, customs duties, import taxes, VAT, handling charges, or other local fees may apply.
Unless otherwise stated at checkout, any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the customer.
Customs procedures may also occasionally cause delivery delays.
Incorrect Shipping Information
Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.
If you notice an error in your shipping details, please contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to amend the delivery address.
We cannot be held responsible for orders delivered incorrectly due to inaccurate or incomplete information supplied at checkout.
Delayed Orders
Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team and we will assist you in locating your order.
Lost or Damaged Orders
If your parcel arrives damaged, or you believe it has been lost during transit, please contact us as soon as possible with your order number and any relevant photographs or information.
We will investigate the matter with the courier and work with you to find an appropriate resolution.
Multiple Parcels
In some circumstances, items within the same order may be shipped separately and may therefore arrive at different times.
If this happens, you will not be charged additional shipping fees.
Contact Us
If you have any questions regarding shipping, delivery or your order, please contact our customer support team and we will be happy to assist you.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.